Terms of Use

1. Agreement to these Terms

These Terms of Use (“Terms”) are a legally binding agreement between you and Komplexity AI LLC, a California limited liability company (“Komplex AI,” “we,” “us,” or “our”), governing your access to and use of the Komplex AI website at komplexai.io (the “Site”), our hallucination detection tools, our application programming interface (the “API”), and any related services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not access or use the Service.

If you are using the Service on behalf of an employer or other organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you personally and that organization.

2. Eligibility

You must be at least 18 years old to use the Service. You represent that you are not located in, nor a national or resident of, any country subject to a comprehensive United States embargo, and that you are not on any U.S. Government list of prohibited or restricted parties.

3. Accounts

Some features of the Service require you to create an account. You agree to provide accurate, current, and complete information, and to keep that information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify us promptly if you believe your account has been compromised. We are not liable for any loss or damage arising from your failure to protect your credentials.

You may not share, sell, or transfer your account, and you may not create an account using automated means or under false pretenses.

4. Description of the Service

The Service is a probabilistic hallucination detection tool. It analyzes text submitted by you (typically a response produced by a large language model) and returns an estimated likelihood that the response contains a hallucination, along with a suggested classification into one of several categories. The Service is AI-based, general purpose, and has known limitations as described in this section and on our Performance page.

The Service is probabilistic. Its output is a statistical estimate, not a verdict of truth. The Service can be wrong. It will produce both false positives (flagging correct content as suspicious) and false negatives (missing genuine hallucinations). Accuracy varies by content type; see the Performance page for details.

Scores are directionally informative, not conclusive in either direction. A low hallucination score does not certify that the text is accurate or factually correct. A high hallucination score does not mean the text is hallucinated. Both false positives and false negatives are inherent properties of any probabilistic system. You must not treat any score as a definitive verdict.

Output of the Service is an informational signal only.It is not a substitute for human judgment and must not be used as the sole or primary basis for any consequential decision or action. You are responsible for exercising independent judgment before acting on any output the Service produces. The Service's scores and classifications are generated automatically and are not reviewed by a human before they are returned to you; they are probabilistic estimates provided for informational purposes only, are not guarantees, and you are solely responsible for independently verifying results and for any reliance you place on them.

We may modify, suspend, or discontinue the Service (or any feature of it) at any time, with or without notice. We will try to give reasonable notice of material changes but do not guarantee any specific uptime, availability, or continuity of feature set.

5. Acceptable Use

You agree not to:

• Use the Service in any way that violates any applicable law, regulation, or third-party right (including intellectual property and privacy rights);
• Submit, generate, or transmit child sexual abuse material (CSAM) or any content that sexually exploits, endangers, or is harmful to minors, or any other content that is illegal under applicable law;
• Submit content that is unlawful, defamatory, harassing, obscene, or that infringes on the rights of others;
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code, model weights, training data, or underlying algorithms of the Service, except to the limited extent applicable law expressly permits;
• Circumvent or attempt to circumvent the API or any other technical mechanism to extract model weights, internal logits, hidden-state representations, or other internal model parameters;
• Misrepresent or overstate the confidence of the Service's output — for example, by rebranding a score as “AI-Verified Accurate,” “Certified Hallucination-Free,” or any similar formulation that implies certainty or ground-truth verification beyond what the Service provides;
• Use the Service in HIPAA-covered healthcare contexts, regulated financial advisory contexts, or legal practice contexts without disclosing to your end users that the Service is probabilistic and cannot substitute for professional judgment or regulatory compliance review;
• Use the Service to build or improve a competing product;
• Circumvent or attempt to circumvent rate limits, authentication mechanisms, quota enforcement, or other technical controls;
• Submit automated traffic that exceeds the rate limits of your plan, or use scraping, crawling, or other automated means to collect content from the Service;
• Probe, scan, or test the vulnerability of the Service or attempt to gain unauthorized access to any system, account, or data;
• Resell, sublicense, rent, lease, or otherwise commercially exploit the Service or any output of the Service, except as expressly permitted by your plan;
• Use the Service to develop, train, or fine-tune any machine learning model intended to replicate or replace the Service;
• Misrepresent the source or authorship of Service output (for example, by passing it off as a human evaluation);
• Introduce viruses, malware, or any harmful or disruptive code to the Service.

6. Prohibited High-Risk Uses

The Service is not designed or suitable for use as a sole input to any decision where a wrong answer could cause serious harm. You specifically agree not to use the Service, and not to deploy it in any product or workflow that uses it, for:

• Medical, clinical, or health decisions, including diagnosis, triage, treatment, or medication management;
• Legal advice, legal filings, or any decision with direct legal consequence, including verification of legal citations or regulatory compliance determinations;
• Financial advice, investment decisions, automated trading, credit decisions, or other decisions with direct monetary consequence;
• Safety-critical systems of any kind, including autonomous vehicles, aviation, emergency response, industrial control, medical devices, or any other system where a missed hallucination could injure a person or damage property;
• Content where you have a professional or regulatory obligation to independently verify factual accuracy (for example, journalism of record or academic citations) and will not do so;
• Employment decisions, housing decisions, insurance underwriting, law enforcement, or other decisions that meaningfully affect a person's legal rights or access to services;
• Any use prohibited by applicable law, including laws governing automated decision-making and discrimination;
• Any other context where an incorrect result could cause serious harm to a person or organization. The categories above are illustrative examples, not an exhaustive list.

HIPAA and Protected Health Information.You must not submit text containing protected health information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. Komplexity AI LLC is not a HIPAA-covered entity and does not enter into Business Associate Agreements (BAAs). Submission of PHI to the Service is expressly prohibited.

Confidential and proprietary information. You must not submit text that is subject to confidentiality obligations — including trade secrets, attorney-client privileged communications, non-disclosure agreements, or third-party proprietary information — without written authorization from the owner of that information to submit it to a third-party AI service.

You are solely responsible for determining whether the Service is appropriate for your specific use case, for ensuring adequate human oversight of any outputs used in consequential decisions, and for complying with all applicable laws and professional standards. We make no representation that the Service is suitable for any particular purpose, and your use of it in any context is at your own risk.

7. Your Content

“Your Content” means any text, data, or other material you submit to the Service, including prompts, responses you paste in, and content delivered through the API.

You retain ownership of Your Content. You grant Komplex AI a limited, worldwide, royalty-free, non-exclusive license to receive, transmit, and process Your Content solely as necessary to operate the Service for you and return your result. Any abuse- or fraud-monitoring we perform is based on request metadata only (such as volume, rate, IP address, token counts, and API-key identifiers) — not on the content of the text you submit. This license is strictly limited to what is needed to return a result to you.

No training on Your Content; transient processing. We do not use Your Content — the text you submit for analysis — to train, fine-tune, or otherwise improve any machine learning model, including our own. Submitted text is processed transiently: we do not store it in any persistent datastore, we do not retain it after your result is returned, and we take reasonable measures to keep it out of our logs. If we ever introduce a program that would use submissions for model improvement, it would apply only on a going-forward, opt-in basis under a separate written agreement, and never retroactively to text submitted under these Terms.

You represent and warrant that: (a) you own or otherwise hold all rights necessary to submit Your Content to the Service, including the right to grant the license described above; (b) Your Content, and its submission to the Service, does not and will not infringe any third-party intellectual property right, right of publicity, privacy right, or other legal right; (c) Your Content does not and will not violate any applicable law; and (d) where Your Content includes information about third parties, you have obtained any consent or authorization required under applicable law to submit that information to us.

Do not submit PHI or confidential information. As described in Section 6, you must not submit protected health information (PHI) under HIPAA or text subject to confidentiality obligations. We are not a HIPAA-covered entity and will not be liable for any consequences arising from such submissions.

8. Our Intellectual Property

The Service, including all software, models, model weights, training data, documentation, designs, trademarks, and related materials, is owned by Komplexity AI LLC and its licensors, and is protected by copyright, trademark, and other intellectual property laws. No rights are granted to you except those expressly set out in these Terms.

The name “Komplex AI,” the caveman mascot, and any associated logos are trademarks of Komplexity AI LLC. You may not use these marks without our prior written consent, except to factually identify the Service (for example, stating that your product uses the Komplex AI API) in a manner that does not imply endorsement.

Output of the Service. Subject to these Terms (and your payment of any applicable fees), we do not claim ownership of the output the Service produces in response to Your Content. You may use that output for your own purposes, including commercial purposes, consistent with the restrictions in these Terms. You acknowledge that output is a probabilistic estimate and may be inaccurate; you use it at your own risk.

Feedback. If you send us feedback, suggestions, or bug reports about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide, fully paid-up license to use that feedback for any purpose, without any obligation to you. This license covers the feedback itself (your comments and suggestions); it does not grant us any right to retain or train on the underlying text you submitted for analysis, which remains governed by Section 7.

9. Intellectual Property Complaints (DMCA)

We respect the intellectual property rights of others and expect users of the Service to do the same. We comply with the notice-and-takedown provisions of the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

9.1 How to submit a notice of claimed infringement

If you believe that content submitted to or made available through the Service infringes a copyright you own or control, send a written notice to our designated agent with: a physical or electronic signature of the copyright owner or authorized person; identification of the copyrighted work; identification of the allegedly infringing material with enough detail to locate it; your contact information (address, telephone number, email); a good-faith-belief statement; and a statement under penalty of perjury that the notice is accurate and you are authorized.

9.2 Designated agent

DMCA notices should be directed to our designated agent registered with the U.S. Copyright Office. Our designated agent is: Komplexity AI LLC, DMCA Agent, 7514 Girard Ave, Ste 1 #935, San Diego, CA 92037; email legal@komplexai.io with the subject line “DMCA Notice.” The agent is registered with the U.S. Copyright Office (Registration No. DMCA-1072155) and listed in its public Directory of Service Providers at dmca.copyright.gov.

9.3 Counter-notification

If you believe material you submitted was removed by mistake or misidentification, you may submit a counter-notification containing the elements required by 17 U.S.C. § 512(g). A copy will be forwarded to the party who submitted the original notice, and we may restore the material within 10 to 14 business days unless we are informed that the notice-sender has filed a court action.

9.4 Repeat infringers

We will, in appropriate circumstances, terminate the accounts and API access of users we determine to be repeat infringers.

9.5 Misrepresentation

Submitting a false notice or counter-notification may subject you to liability for damages, including costs and attorneys' fees, under 17 U.S.C. § 512(f).

10. API-Specific Terms

If you access the API, the following additional terms apply:

• You must keep your API keys confidential. You are responsible for all activity that occurs under your API keys, whether or not authorized by you.
• You must respect the rate limits and quotas of your plan. We may suspend, throttle, or revoke API access at our discretion in response to abuse, suspected abuse, or violation of these Terms.
• You may not use the API to create a product that competes with the Service, or to build a general-purpose hallucination-detection tool offered to third parties, unless that tool is a meaningfully distinct application that clearly attributes the detection component to Komplex AI.
• End-user disclosure. If you build a product on top of the API and make its output available to end users, you must display a clear, conspicuous notice in that product that the detection is probabilistic, may be wrong, and is subject to the limitations described on our Performance page. You may not represent scores as certifications, ground-truth verdicts, or authoritative accuracy determinations.
• We may change, deprecate, or remove API endpoints and features, with reasonable notice where practicable.

API data handling. By default, text you submit through the API is processed transiently: we do not store it in any persistent datastore and do not retain it after returning your result (see Section 7). We do not use API submissions to train, fine-tune, or improve any model.

Compliance flow-down — you are responsible for your end users and their jurisdictions. When you use the API, you act as the controller of the text you send us, and we act as your processor with respect to that text. You are solely responsible for compliance with all laws and regulations applicable to you and to your end users in every jurisdiction in which you or they operate — including data-protection laws (such as the GDPR, UK GDPR, and CCPA/CPRA), consumer-protection laws, and any sector-specific laws. In particular, you represent, warrant, and agree that:

• (a) you have provided all notices to, and obtained all consents and authorizations from, your end users that are required for you to submit their text to us and for us to process it to return a result;
• (b) you will pass downto your end users the restrictions and disclosures in these Terms and our Privacy Policy that are relevant to them — including the prohibited-use and high-risk-use restrictions (Sections 5–6), the probabilistic-output disclosures (Section 4), and the requirement not to submit PHI, confidential, or special-category information;
• (c) you will not submit through the API any content whose submission or our processing would violate any law applicable to you or your end users, or any third-party right; and
• (d) you will defend, indemnify, and hold us harmlessfor any claim arising from your failure to meet (a)–(c), including any claim by your end users or by a regulator in your or their jurisdiction (this is in addition to Section 14).

Data Processing Addendum.To the extent you use the API to process personal data subject to the GDPR, UK GDPR, or other applicable data-protection law, our Data Processing Addendum (“DPA”) — including the Article 28 GDPR processor terms and, where relevant, the EU Standard Contractual Clauses and the UK International Data Transfer Addendum — is incorporated into these Terms by reference and forms part of them. By using the API to process such personal data, you accept and are bound by that baseline DPA, without the need for a separate signature. The current baseline DPA is available at komplexai.io/dpa. If you require a separately executed (signed) copy, contact legal@komplexai.io with the subject line “DPA Request”; a signed DPA supplements and, to the extent of any direct conflict, supersedes the incorporated baseline DPA for the parties that execute it.

11. Paid Plans, Billing, and Automatic Renewal

Plans and fees. Certain features of the Service require a paid plan. Pricing, features, and usage limits for each plan are described on our Pricing page and are subject to change. You authorize us and our payment processor to charge your payment method for all applicable fees. All fees are stated in U.S. dollars and are non-refundable except as required by law or as we specify in writing. Unused quota does not roll over and is not refundable. If we discontinue a paid Service before the end of a billing period you have already paid for, we will provide a pro-rata refund of prepaid fees for the unused portion of that period.

Automatic renewal — please read. Paid subscriptions automatically renew. Before you pay, we disclose, clearly and conspicuously and in visual proximity to the payment button, the automatic-renewal terms: the recurring price, the renewal frequency (for example, monthly), that the subscription continues and renews at that price until you cancel, and how to cancel. By starting a paid subscription you provide affirmative consent to these automatic-renewal terms, separately from your acceptance of these Terms generally. After you subscribe, we send you an acknowledgment, in a form you can retain, that restates the renewal terms and how to cancel.

How to cancel (easy online cancellation). You may cancel at any time, online, through the same account/website channel you used to subscribe — from your account billing settings (self-service, via our payment processor's customer portal) — without having to call or contact anyone. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged for the following period.

Free trials and introductory offers. If we offer a free trial or introductory price that converts to a paid subscription, we will disclose those terms before you enroll and, where required by law, send you notice before the paid charge begins. (We do not offer free trials or annual terms at launch.)

Changes to price or terms. We will give you at least 30 days' advance notice before any increase in the recurring fee, or any other material change to the automatic-renewal terms, of your subscription; the change will take effect no earlier than your next billing cycle following the notice, and, where required by law, you will have an opportunity to cancel before the change takes effect. Your continued use after a change takes effect accepts it.

California residents.These automatic-renewal practices are intended to comply with California's Automatic Renewal Law (Bus. & Prof. Code § 17600 et seq.). If you are a California resident with questions about your subscription or cancellation, contact legal@komplexai.io.

Free and no-charge access.We may offer the Service, or features of it, at no charge — including a free tier and any beta or preview features. No-charge access is provided “as is” and “as available,” with no service-level commitment, uptime guarantee, or indemnity of any kind, and we may change, limit, suspend, or discontinue no-charge access — including any usage quotas — at any time, with or without notice. To the fullest extent permitted by applicable law, our total liability arising out of or relating to any no-charge Service will not exceed one hundred U.S. dollars ($100). This Section does not enlarge the liability limits set out in Section 13.

12. No Warranty

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. KOMPLEX AI SPECIFICALLY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT (A) THE SERVICE WILL DETECT EVERY HALLUCINATION, (B) THE SERVICE'S SCORES OR CLASSIFICATIONS ARE ACCURATE IN ANY SPECIFIC CASE, (C) THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE COMPATIBLE WITH YOUR SYSTEMS, OR (D) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

False positives. The Service may flag text that is factually correct as a likely hallucination. We expressly disclaim any liability for reputational, commercial, or other harm arising from a false positive result, including harm to third parties whose accurate statements are flagged by the Service.

False negatives. The Service may fail to detect text that contains a genuine hallucination. A low or negative hallucination score is not a certification of accuracy. We expressly disclaim any liability for harm arising from reliance on a low score in medical, legal, financial, or any other context.

You acknowledge that the Service is a probabilistic tool and that using it involves risk. You assume that risk.

External links. The Site may contain links to third-party websites or resources not owned or controlled by Komplex AI. We assume no responsibility for the content, privacy policies, or practices of any third-party site. Links are provided for convenience only and do not imply endorsement.

Errors and omissions. While we strive to keep information on the Site accurate, the Site may contain errors, inaccuracies, or omissions. We are not responsible for any such errors and reserve the right to correct them at any time without prior notice.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER KOMPLEX AI NOR ITS OFFICERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COSTS OF SUBSTITUTE GOODS OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, WE ARE NOT LIABLE FOR ANY HARM RESULTING FROM YOUR RELIANCE ON THE OUTPUT OF THE SERVICE, INCLUDING ANY DECISION, ACTION, OR OMISSION YOU OR ANY THIRD PARTY TAKE BASED ON THAT OUTPUT.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by applicable law, such as liability for fraud, willful misconduct, gross negligence, personal injury, or violation of law (see California Civil Code § 1668).

14. Indemnification

You agree to defend, indemnify, and hold harmless Komplexity AI LLC and its officers, employees, contractors, suppliers, and licensors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your use or misuse of the Service; Your Content or your submissions to the Service; your violation of these Terms or any applicable law; your use of the Service in any High-Risk Use described in Section 6, or in any workflow you integrate the Service into; any decision, action, or omission you or a third party takes based on output of the Service, including claims arising from reliance on a score that was inaccurate (whether a false positive or false negative); your API end-user and jurisdiction obligations (Section 10); and your violation of any third-party right, including intellectual property or privacy rights.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of that claim.

If you are an individual consumer using the web interface for personal, non-commercial purposes, your indemnification obligations under this Section are limited to claims arising from your own violation of law, infringement of a third party's rights, or breach of these Terms, and do not extend to claims arising from your personal reliance on Service output. The full indemnification obligations in this Section apply to business, organizational, and API users (see also Section 10).

15. Termination

You may stop using the Service at any time. If you have an account, you may delete it from your account settings or by contacting us at legal@komplexai.io. When you delete your account, we will delete your account and associated personal information within the timeframes described in our Privacy Policy.

We may suspend or terminate your access to the Service, in whole or in part, at any time and without notice if we believe, in good faith, that (a) you have violated these Terms, (b) your use poses a risk to the security, integrity, or availability of the Service, (c) continued service to you would expose us to legal liability, or (d) we are required to do so by law.

Sections that by their nature should survive termination (including Sections 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 17, 19, 20, and 21) will survive.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by sending email to the address associated with your account or by displaying a prominent notice in the Service, and by posting the updated Terms on this page with a new “last updated” date — in each case at least 30 days before the changes take effect, except that a change required to comply with law or to address a security or legal risk may take effect sooner, with as much advance notice as is reasonably practicable. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of those updated Terms. If you do not accept the updated Terms, you must stop using the Service. Any change to the arbitration provisions in Section 17 will not apply to any dispute for which a Notice of Dispute was submitted before the change took effect.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17.1 Informal Dispute Resolution

Before either party initiates arbitration, the claimant must send a written “Notice of Dispute” to the other party describing the nature of the claim and the relief sought. Notices to Komplex AI should be sent to: Komplexity AI LLC, 7514 Girard Ave, Ste 1 #935, San Diego, CA 92037, or by email to legal@komplexai.io. The parties must attempt in good faith to resolve the dispute for 60 days. Arbitration may not be initiated until the 60-day period has elapsed.

17.2 Binding Arbitration

After the informal resolution period, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by JAMS under its then-current Comprehensive Arbitration Rules & Procedures or Streamlined Arbitration Rules & Procedures, as appropriate. For a dispute brought by an individual consumer, the arbitration will take place — at your election — in the county of your residence, remotely by videoconference, or another mutually agreed location; for other disputes it will take place in San Francisco, California, or another mutually agreed location. For any dispute brought by an individual consumer, Komplex AI will pay all arbitration filing, administrative, and arbitrator fees beyond any nominal initial filing fee, as required by the applicable JAMS consumer arbitration minimum standards. Otherwise, each party bears its own attorneys' fees and costs unless the arbitration rules or applicable law provide otherwise.

17.3 Class Action and Jury Trial Waiver

YOU AND KOMPLEX AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, EXCEPT WHERE SUCH A WAIVER IS NOT PERMITTED BY APPLICABLE LAW. EACH PARTY ALSO WAIVES ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. If the class-action waiver in this Section 17.3 is found unenforceable as to any claim, that claim shall proceed in a court of competent jurisdiction, and Sections 17.2–17.4 shall not apply to it; the remainder of these Terms remains in effect.

17.4 Batch Arbitration

If 100 or more substantially similar arbitration demands are filed against Komplex AI by or with the assistance of the same law firm or organization within a 30-day period, JAMS shall administer the demands in batches of 100 per batch, with one arbitrator per batch and one set of filing and administrative fees per side per batch. Claims are “substantially similar” if they arise from the same event or factual scenario and raise the same legal issues seeking the same relief. This provision does not authorize any class or mass arbitration.

17.5 30-Day Right to Opt Out

You have the right to opt out of the arbitration agreement in Sections 17.2–17.4 by sending written notice to Komplexity AI LLC, 7514 Girard Ave, Ste 1 #935, San Diego, CA 92037 (or email legal@komplexai.io) within 30 days of first agreeing to these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

17.6 Injunctive Relief

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information.

17.7 Public Injunctive Relief

Nothing in this Section 17 waives any right to seek public injunctive relief — injunctive relief that has the primary purpose and effect of prohibiting unlawful acts that threaten future injury to the general public — to the extent such a waiver would be unenforceable under applicable law. A claim for public injunctive relief must be brought in a court of competent jurisdiction, not in arbitration; such a claim is severed from any other claims, which remain subject to arbitration under this Section, and the court proceeding on public injunctive relief may be stayed pending the arbitration of the other claims.

18. Contact

Questions about these Terms may be sent through our Contact page or by email to legal@komplexai.io. The company behind the Service is Komplexity AI LLC, a California limited liability company. Formal legal notices should be sent to:

If you are a California resident, you may also report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs by writing to 400 R Street, Sacramento, CA 95814 or by calling (800) 952-5210.

19. Miscellaneous

Entire Agreement. These Terms, together with our Privacy Policy and any other agreement you enter into with us for the Service, constitute the entire agreement between you and Komplex AI regarding the Service, and supersede any prior agreements on that subject.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time, including in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control.

No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

Headings. Section headings are for convenience only and do not affect interpretation.

Export controls. You may not use or export the Service in violation of U.S. export laws and regulations or other applicable laws.

EU AI Act transparency. In accordance with applicable transparency obligations under the EU Artificial Intelligence Act, we disclose that the Service is an AI-based system designed to estimate the likelihood that text produced by a large language model contains a hallucination. The system operates on a general-purpose basis across a range of content types. It has known limitations, including variable accuracy across domains and content types, and is not designed for autonomous high-stakes decision-making without human oversight. See our Performance page for published accuracy metrics.

20. Electronic Communications

The communications between you and Komplex AI use electronic means. For contractual purposes, you: (a) consent to receive communications from Komplex AI in an electronic form; and (b) agree that all terms, agreements, notices, disclosures, and other communications that Komplex AI provides to you electronically satisfy any legal requirement that such communications would satisfy if in hardcopy writing. The foregoing does not affect your non-waivable rights.

21. California Privacy Rights — Do Not Sell or Share

Komplexity AI LLC does not sell your personal information to third parties. We do not share your personal information with third parties for cross-context behavioral advertising purposes. This applies to all users, including California residents exercising rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). For a full description of your California privacy rights, see our Privacy Policy, Section 14.